Purchase & Delivery Policy

Each $14.99 purchase covers one report generated specifically for the submitted photo. It is a one-time personalized digital purchase with no subscription. Successfully generated reports are final sale, except where applicable law requires otherwise.

Before you pay

The checkout flow asks you to request immediate generation and acknowledge the final-sale terms before payment. Review the free local measurements, product description and sample report first. A different score, a subjective disagreement with the analysis or a change of mind does not make a successfully delivered personalized report refundable.

If we cannot deliver

If report generation still fails after the initial attempt and two automatic retries, we attempt to return the full payment to the original payment method. No online report access is granted. If the automatic return cannot be created, contact support so the payment can be reviewed.

Duplicate or unauthorized charges

Report a duplicate charge or suspected unauthorized payment promptly. We review those cases separately from satisfaction requests and may ask for the report ID and limited transaction details. Never send a photo or full card number by email.

Mandatory rights

Nothing in this policy excludes a refund, withdrawal right, legal guarantee or other remedy that cannot be waived under the law that applies to you. Where express consent or acknowledgment is legally required before immediate delivery of personalized digital content, the checkout flow requests it before payment.

Payment-return timing

When a payment return is due, it is submitted through Stripe to the original payment method. The bank, card issuer and payment method control when the credit or reversal becomes visible.

Support

For a failed delivery, duplicate charge, unauthorized payment or mandatory legal right, email [email protected] from the address used for the report and include the report ID. Never email your photo or full card details.